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What We Do

How BRANCAB Supports our Community

BRANCAB is a major provider of quality assured advice and information in the Warwickshire area and has helped many thousands of local people to resolve their problems.

The Service is delivered by a team of highly trained volunteer advisers from the local community, who are supported by a dedicated number of qualified advisers, as well as our national organisation, Citizens Advice.

The Service provides free, independent, confidential and impartial advice to everyone on the problems they face and informing them of their rights and responsibilities. BRANCAB aims to improve the policies and practices that affect people's lives.

We offer a specialised casework service for those with multiple debt problems and those having problems with housing matters including eviction and possession.

Take a look below to see the many ways we support our community.


More than just advice


General social welfare law advice and information delivered face to face, by telephone, email and web channels.


Debt Casework Service

Debt casework for people with multiple debts including support with personal insolvency options.


Specialist Benefits Service

Support to assist Warwickshire residents to maximise their welfare benefits income and challenge benefit decisions including representation at appeals.


Breakthrough Programme

Partnership project works support services to enable unemployed and economically inactive people living in Coventry and Warwickshire to overcome their problems, develop their skills to move people closer to paid employment.


Help to Claim Service

Supporting people to make their initial Universal Credit claim and manage their claim.


Financial Capability

Energy Advice Project
Supporting people to access best utilities deals and save through energy conservation.



For those unable to access provision in our offices we have paid advisers who deliver advice from a range of locations across Bedworth, Rugby and Nuneaton.  For more information see our locations.


Advice for MS sufferers

Advice for people suffering from MS.


Home Visits

Home visits: available to those who find it difficult to leave their home e.g. older people or those with disabilities and their carers. For more information please call
02476 494393 (Nuneaton & Bedworth) or
01788 566 238 (Rugby)


Disability Rights

Our Disability Rights Unit helps people to complete application forms for Personal Independence Payments, Employment Support Allowance and Attendance Allowance For more information please call
02476 494393 (Nuneaton & Bedworth) or
01788 566 238 (Rugby)


Pension Advice

Pension Wise - specialist pension guidance for those aged 50 or over. With recent changes to pensions and the way they can be accessed, impartial advice is a must. Find out more about Pension Wise.


Energy Advice

We also deliver energy advice showing our clients how to save money on their energy as well as making sure they are properly insulated.



We take on a number of volunteer advisers each year. For some, this can be an important step towards future employment or a return to working by building skills and confidence.

For more information visit our volunteering page.


Silver Surfers

We actively encourage older members of the community to learn IT skills and help them keep in touch with friends and family. Find out more about the Bedworth Silver Surfers group.



Disability Confident

We are also part of the Disability Confident scheme which aims to successfully employ and retain disabled people and those with health conditions.


Money Plan

We work with the Personal Finance Society. Qualified financial advisers deliver general advice on retirement planning, Power of Attorney, wills, inheritance matters, equity release, investments, mortgages and financial planning. Find out more about Money Plan.







We are currently looking for volunteer advisers

Find out about volunteering for our service


Our Partners