BRANCAB's Values

1. The service provides free, independent, confidential and impartial advice to everyone on the problems they face and inform them of their rights and responsibilities.
    
2. To improve the policies and practices that affect people's lives.

What this means in practice is that:

• The service is free to all.
   
• The service is independent and impartial.  We will provide advice that is tailored to your needs and informs you fully of your rights and responsibilities.
   
• The service is confidential.  This means that we will not share your details with external organisations without your consent.
   
• We will advocate on your behalf at a local and national level where we identify trends and issues that are affecting the lives of individuals, families and communities.