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Privacy Policy

Privacy Policy

At Citizens Advice we collect and use your personal information to help solve your problems, improve our services and tackle wider issues in society that affect people's lives.

We only ask for the information we need. We always let you decide what you're comfortable telling us, explain why we need it and treat it as confidential.

When we record and use your personal information we:

  • only access it when we have a good reason
  • only share what is necessary and relevant
  • don't sell it to anyone

At times we might use or share your information without your permission. If we do, we'll always make sure there's a legal basis for it. This could include situations where we have to use or share your information:

  • To comply with the law - for example, if a court orders us to share information. This is called 'legal obligation'
  • To protect someone's life - for example, sharing information with a paramedic if a client was unwell at our office. This is called 'vital interests'
  • To carry out our legitimate aims and goals as a charity - for example, to create statistics for our national research. This is called 'legitimate interests'
  • For us to carry out a task where we're meeting the aims of a public body in the public interest - for example, delivering a government or local authority service. This is called 'public task'
  • To carry out a contract we have with you - for example, if you're an employee we might need to store your bank details so we can pay you. This is called 'contract'
  • To defend our legal rights - for example, sharing information with our legal advisors if there was a complaint that we gave the wrong advice

We handle and store your personal information in line with the law - including the General Data Protection Regulation and the Data Protection Act 2018.

You can check our main Citizens Advice policy for how we handle most of your personal information.

This page covers how we, as your local charity, handle your information locally in our offices.

How Bedworth, Rugby & Nuneaton Citizens Advice Bureau collect your data

We'll only ask for information that's relevant to your problem. Depending on what you want help with, this might include:"

  • your name and contact details - so we can keep in touch with you about your case
  • personal information - for example about family, work, or financial circumstances
  • details about services you get that are causing you problems - like energy or post
  • details of items or services you've bought, and traders you've dealt with
  • information like your gender, ethnicity or sexual orientation

If you don't want to give us certain information, you don't have to. For example, if you want to stay anonymous we'll only record information about your problem and make sure you're not identified.

We can only record your information if you give us permission by signing a consent form or by giving us verbal agreement if receiving advice over the telephone.

What Bedworth, Rugby & Nuneaton Citizens Advice Bureau ask for

To find out what information we ask for, see our national Citizens Advice privacy policy.

How Bedworth, Rugby & Nuneaton Citizens Advice Bureau use your information

To find out how we use your information, see our national Citizens Advice privacy policy.

Working on your behalf

When you give us authority to act on your behalf we will need to share information with that third party. This includes Nuneaton and Bedworth Borough Council, Rugby Borough Council, North Warwickshire Borough Council and Warwickshire County Council, the DWP, the Job Centre, Housing Associations, banks and credit companies, etc.

How Bedworth, Rugby & Nuneaton Citizens Advice Bureau store your information

We store information on the national Citizens Advice's Case Book management information system and on password protected servers and encrypted, password protected memory sticks.

How Bedworth, Rugby & Nuneaton Citizens Advice Bureau share your information

We only share information with other services when we have your specific written authority to do so. This might include contact details and information relevant to your case or advice enquiry.


Contact us about your information

You can contact us to:

Bedworth Citizens Advice Bureau​​​

25 Congreve Walk
CV12 8LX

Tel: 02476 643206 Monday to Friday 9am - 5pm. Click here to contact Bedworth CAB.

Nuneaton Citizens Advice Bureau
Town Hall
Coton Road
Nuneaton Warwickshire
CV11 5AA

Tel: 02476 351049 Monday to Friday 9am - 5pm. Click here to contact Nuneaton CAB

Rugby Citizens Advice Bureau

Chestnut House
32 North Street
CV21 2AG

Tel: 01788 541031 Monday to Friday 9am - 5pm. Click here to contact Rugby CAB.


You can contact us to:

  • find out what personal information we hold about you
  • correct your information if it's wrong, out of date or incomplete
  • request we delete your information
  • ask us to limit what we do with your data - for example, ask us not to share it if you haven't asked us already
  • ask us to give you a copy of the data we hold in a format you can use to transfer it to another service
  • ask us stop using your information

Who is responsible for looking after your personal information

The national Citizens Advice charity and your local Citizens Advice operate a system called Case Book to keep your personal information safe. This means they're a 'joint data controller' for your personal information that's stored in our Case Book system.

Each local Citizens Advice is an independent charity, and a member of the national Citizens Advice charity. The Citizens Advice membership agreement also requires that the use of your information complies with data protection law. You can find out more about your data rights on the Information Commissioner's website.