We will be limited in our advice and actions, if you do not provide proof of identity, income and expenditure.
You will need to show us proof of your identity, income and expenditure. We are required to ask for these by the following organisations: Our regulator, the Financial Conduct Authority (FCA); our funder, the Monday and Pension Service (MAPS); and our national organisation, Citizens Advice.
To prove who you are, we would prefer to see a current document that includes your photograph such as your:
- Driving Licence Photo Card or Passport
- We will also need to see a recent notice, statement or bill as these will show us your address. Examples would include:
- Benefit Notice
- Credit Card/Bank Statement
- Gas or Electricity Bill
Please note that we cannot accept mobile phone bills.
If you cannot provide any of the above, then we will discuss what you can provide and what might be sufficient for us.